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Here, you can find answers to common questions and helpful information to enhance your shopping experience. Whether you're looking for details on sizing, payment options, shipping policies, returns, or more, we’ve got you covered. For any further inquiries, don't hesitate to reach out to our Customer Support.
- Ring Sizing Guide – Find the perfect fit for your jewelry.
- Shipping Policies – Learn about our shipping methods, costs, and delivery times.
- Return Policy – Discover our process for returns and exchanges.
If you don't find the answers you’re looking for, feel free to contact us directly. We're here to ensure your experience is nothing short of exceptional!
Product sizing
How do I find my ring size?
To find out your ring size, please visit our Ring Size Guide which has instructions on how to measure an existing ring or your finger.
Still cant find your fit? We are always on hand to help. Reach out to us here.
Still can't find your fit?
Contact our Customer Care Team. We are always on hand to help.
PAYMENT
How can i pay?
We accept all major payment methods including Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Meta Pay, Shop Pay, Paypal, Venmo, Visa, Visa Debit. Kindly note that once the order has been placed, we are unable to change the method of payment and/or currency.
is it safe to buy online?
We employ trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.
DELIVERY AND SHIPPING
what does in-stock and made-to-order mean?
⏤ In Stock
In-Stock items typically ship within 5 to 8 business days from the purchase date. Engraved and monogrammed pieces take more time to get personalized, and typically ship within 8 to 10 business days from the purchase date.
⏤ Made To Order
Once your order has been placed, it’s made specially for you, and can take a bit more time to be processed. The estimated ship date will be indicated on the product page/check-out. Kindly note that you will be charged at the time the order is placed.
what are the shipping fees?
We’re pleased to offer complimentary shipping.
where do you ship to?
Please note, you're currently on our US site and can only ship to the addresses in the US.
For UK, Europe and International shipping please reach out to us here.
Can you deliver my order to a PO box address?
We do not ship to PO boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.
My order is delayed, when will I receive it?
Keeping you informed is a top priority for us. Should your order not be processed by the estimated shipping date, please reach out to us here. We appreciate your patience!
Who do I contact about my order?
If you have any questions about your order, please contact Customer Service via our Contact Us form.
Returns, Repairs and Cancellations
Can I cancel or change my order?
Our team works hard to get your order dispatched as quickly as possible. We’re unable to guarantee any cancellation requests or changes to your order. Please reach out via our Contact Us form and we will do our best to support you. For monogrammed and engraved pieces, once the order is placed, we are unable to cancel or update the order.
What pieces are not eligible for exchange or refund?
Deposits for Custom Work
Exchanged Items
Store Credit Purchases
Items Purchased with a Discount Code
International Orders
Gift Cards
Customized Pieces
Service Fees
Shipping Charges
Special Orders
How do I return my item?
Please contact customer service via our Contact Us to return your item to us. Return requests must be made within 15 days of receiving the order. We reserve the right to deny any unreasonable returns or exchanges, such as items that have been worn, damaged, or altered. Merchandise must be in perfect sellable condition, unused, clean and in original packaging. Approved returns must be shipped within 15 days and a tracking number must be provided or approval will be void. Approved refunds will be made in the form of the original payment. Shipping charges are non-refundable. Sender is responsible for return shipping costs.
Kindly note, at this time the following items are final sale and not eligible for exchange or refund:
- custom, engraved & personalized piece
- deposits for custom work
- gift cards
- international orders
- jewelry used in piercing services
- one-of-a-kind items
- service fees
- shipping charges
Receiving your refund
We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. Approved refunds will be made in the form of the original payment. Kindly note shipping charges are non-refundable.
Warranty
Do you have a warranty?
We stand by the quality of our handcrafted jewelry, ensuring each piece is made to last.
Under our warranty, we’ll take care of your product for two years from the date of purchase, if any damage to the material or the workmanship of the jewelry occurs.
We’re here to ensure your jewelry remains as special as the day you received it. For full details and to submit your claim, visit our warranty page here.